Marlborough, Connecticut 06447


MBA Member of the Month – May 2008
Marlborough Health Care Center –
Partners in Care and Giving

Nestled within a lovely residential street in Marlborough, CT, you will find the Marlborough Health Care Center, a long-term care and shorter-term rehabilitation center for 120 recipients of quality health care. As you enter the lobby, you receive a warm welcome and you realize you are about to experience a facility that is a cut above the rest – a facility that cares for its residents, its visitors and the surrounding community.

Finding a facility that provides the top most quality of care is the desire of any family member who participates in the decision of medical care for a loved one. The Marlborough Health Care Center is committed to providing this level of care. “It is all about quality of care and customer service”, offers Marianne Herold, the Administrator of the facility. Herold brings a wealth of experience to this leadership position, with both a clinical and administration background. When asked what makes this facility a success, Herold mentions the importance of “being there for people, doing the right thing and going above and beyond”. This commitment is clearly demonstrated by the staff of 175 employees who interact daily with the residents to ensure the best plans of care and to provide the priceless assurance that loved ones are cared for in the highest quality manner.

Regarding the decisions that family members make for their loved ones, Herold believes “the importance of keeping communication open with family members is critical.” The facility has a “family atmosphere,” and the quality relationships that evolve are cornerstones to the supportive feeling that both residents and families experience. Herold beams when she talks about visits by senior citizen volunteers, many of whom have lost their spouses and have come to be supportive of other senior residents. “What I do everyday is so worth it,” Herold reflects as she stops for a moment to experience the wealth of relationships that are built and nurtured in the facility.

The Marlborough Health Care Center continues to make enhancements to their facility, including the current decorating renovations within the various units and a planned addition that will provide private rooms to their valued residents. As the facility reaches out to make enhancements, they also are thrilled to announce the addition of two new members to their leadership team: Pamela Luchka, the new Director of Admissions, and Maribeth Duane, the new Community Liaison and Marketing Director. Herold is pleased to have both these women as part of her leadership team, and she shares an excitement for the value they will bring to the facility.

The Marlborough Health Care Center is very much an active member of the Marlborough community. Not only does the facility celebrate the rural, quiet setting that makes Marlborough such a welcomed home, it also invests in the community that embraces its resident in health care. The facility offers at least two informative sessions each year on relevant issues in the town residents; most recent topics include identity theft prevention, preparations of living wills and information on legal matters relative to health care. On a monthly basis, there is outreach to Marlborough’s Senior Center and senior centers of surrounding towns in supporting birthday and holiday celebrations for their members. The facility also supports town groups such as the Arts Center, the Marlborough Business Association and the Playscape renovation project. Even the town’s youngest residents benefit from outreach efforts such as the annual Halloween party that attracts 300 children and the Easter Egg Hunt. When discussing the efforts that support the town residents, Harold wants it known that the Marlborough Health Care is a “resource for all.”

The month of May provides a time to gear up to celebrate the dedicated professionals that work at the Marlborough Health Care Center – both National Nursing Home Week and National Nurses Week fall in May. In addition, the facility takes time out to celebrate both the licensed and non-licensed staff. As the summer progresses, the Marlborough Health Care Center will host other events, including a visit by Senator Mary Ann Hanley (scheduled for June), an outdoor community concert in the summer, and a blood drive in September. The Marlborough Health Care Center is truly a partner in providing quality health care and a partner with the community; as residents we are the fortunate ones to have a dedicated facility steeped in the values of care, compassion and a desire to give back to the community.

To find out more about the Marlborough Health Care Center please access their website at

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